Terms & Conditions
TERMS AND CONDITIONS CONTENTS
This page states the Terms and Conditions under which you use www.very-special.com. Please note that any use of this website means that you agree to the following Terms and Conditions.
This website transacts in euro.
All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfill part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.
Payments can be made using any of the methods listed in the below payments section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.
YOUR AGREEMENT WITH WWW.VERY-SPECIAL.COM
These Terms and Conditions along with our order confirmation constitute the agreement between you and us relating to the provision of goods you have offered to purchase. These conditions supersede all other proposals both aural and written.
Upon ordering we are not making a legal offer to provide the goods ordered. We are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.
This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an order confirmation or dispatch receipt from DHL that includes the date of the agreement being accepted which will be the date and time shown on said delivered order confirmation email in your inbox.
We currently accept the following form of payment:
Payment can be made using only the methods above, and payment for your full order offer will be taken immediately. The total amount you pay is the same regardless of the payment method.
All payments are secure, and are handled by MultiSafepay.
We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.
OUR RETURNS POLICY
Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please ensure you enclose the printed order confirmation with your goods, as no printed order confirmation may result in taking longer to process the return. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please note, the above information relates only to returns on good purchased through the Ben-G website, not at our physical store.
Click here for more information about returns.
COMMENTS OR QUESTIONS
If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us via email.